Terms and Conditions for the Causal Map App
Please read these Terms and Conditions carefully before using the Causal Map web application (available at subdomains of causalmap.app such as go.causalmap.app and operated by Causal Map Ltd).
Subscription terms and conditions
The following terms apply to both annual and monthly packages:
You will be limited to the terms of the subscription you signed up for, in relation to the number of files you own and the support you can access. If you go over your file limit the app will warn you.
You will be given advance notice of a repeat subscription payment at least 7 days before payment is taken.
When your subscription expires you will maintain read-only access to all previously created files. You will still be able to download your data in an Excel sheet, and you can still view and create maps, but you can't change any of the coding or underlying data.
Causal Map will retain all data in inactive accounts for 12 months, after which the data may be deleted. Please ensure that you have downloaded all data before this time as we cannot be responsible for storage beyond that date (12 months after a subscription has lapsed). You can start a new subscription at any time and upload the data into it to re-create files in future.
No refunds are available on subscriptions, but your statutory rights are not affected.
Annual subscription packages
These subscription packages are payable in advance and are valid for 12 months from the date of payment. Payment is recurring to ensure you maintain continuity of access. You are responsible for cancelling your subscription, please log into the Stripe customer portal to manage your subscription. You can cancel at any time and your subscription will still be valid until the end of the period paid for.
You can downgrade or upgrade an annual subscription at any point by logging into your Stripe customer portal. You will be billed pro-rata for any upgrades, but we do not offer pro-rata refunds for downgrades, the new billing price will take effect from the following year.
Monthly subscription packages
Monthly payment is set up to recur to ensure you maintain continuity of access. You are responsible for cancelling your subscription, please log into the Stripe customer portal to manage your subscription. You can cancel at any time and your subscription will still be valid until the end of the period paid for.
You can downgrade or upgrade a monthly subscription at any point by logging into your Stripe customer portal. You will be billed pro-rata for any upgrades, but we do not offer pro-rata refunds for downgrades, the new billing price will take effect from the following month.
Privacy and Data Protection
We only set essential cookies which are necessary for the app to work. If you use the Chat box, we also set cookies necessary to make that work.
Access to the app is via auth0, which is a leading, very secure authentication service. The data you store in your projects is not viewable by third parties unless you share your password or you explicitly share it with other users.
Communication between the user and the app is via HTTPS, which protects against man-in-the-middle attacks, and the bidirectional encryption of communications between a client and server protects the communications against eavesdropping and tampering. In practice, this provides a reasonable assurance that one is communicating with the intended website without interference from attackers.
No-one including administrators at Causal Map Ltd can use the app to view your data unless you explicitly share it with us. In principle we can view the data by accessing files directly on the server but we will not do this without your consent; encryption on the server will be coming soon but is not implemented yet.
We will not share your data with any third parties for any reason without your consent.
Acceptable Use Policy (AUP)
Services provided by us may only be used for lawful purposes. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the services. Any material or conduct that in our judgement violates this policy in any manner may result in suspension or termination of the services or removal of the user’s account with or without notice.
You may not use the services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this AUP:
Phishing or engaging in identity theft
Distributing computer viruses, worms, trojan horses or other malicious code
Distributing pornography or adult related content or offering any escort services
Promoting or facilitating violence or terrorist activities
Infringing the intellectual property or other proprietary rights of others
Your services may be suspended or terminated with or without notice upon any violation of this policy. Any violations may result in the immediate suspension or termination of your account.
To report a violation of this policy, please contact us.
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.